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1.
Pelanggan setia/ Md. Ali Berahim

by Md. Ali Berahim.

Material type: Text Text Publication details: Batu Caves, Selangor: PTS Professional Pub., 2010Availability: Items available for loan: Pusat Sumber Pendidikan IABICall number: 658.812 MAB 2010 (5), Pusat Sumber Pendidikan IABCGHCall number: 658.812 MAB 2010 (5), Pusat Sumber Pendidikan IABCSWKCall number: 658.812/MAB 2010 (5).

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2.
Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, University of Georgia, Jeffery A. LePine, Arizona State University, Michael J. Wesson, Texas A&M University.

by Colquitt, Jason [author.] | LePine, Jeffery A [author.] | Wesson, Michael J [author.].

Edition: Fourth edition.Material type: Text Text Publication details: New York, NY : McGraw-Hill Education, [2015]Availability: Items available for loan: Pusat Sumber Pendidikan IABICall number: 658.3 COL 2015 (4). Checked out (1).

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3.
Benchmarking customer service / Glen Peters

by Peters, Glen.

Material type: Text Text Publication details: London : Pitman Publishing, 1994Availability: Items available for loan: Pusat Sumber Pendidikan IABCGHCall number: 658.812 PET 1994 (1). Checked out (1).

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4.
Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction / Richard Y Chang, P Keith Kelly

by Chang, Richard Y | Kelly, P. Keith.

Series: Material type: Text Text Language: English Publication details: Kogan Page, 1995Availability: Items available for loan: Pusat Sumber Pendidikan IABCGHCall number: 658.812 CHA 1995 (5).

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5.
Delivering customer value : it's everyone's job / Karl Albrecht

by Albrecht, Karl, 1941-.

Series: Management master seriesMaterial type: Text Text Publication details: Portland, Or. : Productivity Press, 1995Availability: Items available for loan: Pusat Sumber Pendidikan IABCGHCall number: 658.812 ALB 1995 (1).

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6.
Building Bridges To Customers / Gerald A. Michaelson

by Michaelson, Gerald A.

Material type: Text Text Language: English Publication details: Portland : Productivity Press, 1995Availability: Items available for loan: Pusat Sumber Pendidikan IABCGHCall number: 658.812 MIC 1995 (1).

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7.
Creating customers for life / Eberhard E. Scheuing

by Scheuing, Eberhard E. (Eberhard Eugen), 1939-.

Material type: Text Text Language: English Publication details: Portland : Productivity Press, 1995Availability: Items available for loan: Pusat Sumber Pendidikan IABCGHCall number: 658.812 SCH 1995 (1).

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8.
Service recovery : fixing broken customers / Ron Zemke

by Zemke, Ron.

Material type: Text Text Language: English Publication details: Portland : Productivity Press, 1995Availability: Items available for loan: Pusat Sumber Pendidikan IABCGHCall number: 658.812 ZEM 1995 (1).

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9.
How companies win : profiting from demand-driven business models no matter what business you’re in / Rick Kash and David Calhoun.

by Kash, Rick | Calhoun, David.

Material type: Text Text Publication details: New York : Harpercollins Publishers 2010Availability: Items available for loan: Pusat Sumber Pendidikan IABCGHCall number: 658.4012 KAS 2010 (5).

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10.
Tip menawan hati pelanggan / Zainuddin Zakaria, Ziadatul Hidayah Zakaria

by Zainuddin Zakaria | Ziadatul Hidayah Zakaria.

Material type: Text Text Publication details: Kuala Lumpur : Pts Professional Publishing Sdn Bhd 2008Online access: Kulit Depan, Ringkasan & Isi Kandungan Availability: Items available for loan: Pusat Sumber Pendidikan IABCGHCall number: 658.812 ZAI 2008 (5).

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