Delivering customer value : it's everyone's job / Karl Albrecht

By: Albrecht, Karl, 1941-Material type: TextTextSeries: Management master seriesPublication details: Portland, Or. : Productivity Press, 1995Description: viii, 55 p.; 21 cmISBN: 1563271486Subject(s): Consumer satisfaction | Customer services -- ManagementDDC classification: 658.812
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Item type Current library Call number Status Date due Barcode
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.812 ALB 1995 (Browse shelf (Opens below)) Available 103071

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