Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven.

By: Niven, Paul R [author.]Material type: TextTextPublication details: Hoboken, N.J. ; [Great Britain] : Wiley, c2003Description: xiv, 305 p. : ill. ; 24 cmISBN: 0471423289Subject(s): Total quality management in government | Administrative agencies -- Management -- Evaluation | Nonprofit organizations -- Management -- Evaluation | Benchmarking (Management) | Performance standards | Organizational effectiveness -- MeasurementDDC classification: 352.357 NIV 2003
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