Niven, Paul R,
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. - Hoboken, N.J. ; [Great Britain] : Wiley, c2003. - xiv, 305 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0471423289
Total quality management in government
Administrative agencies --Management--Evaluation
Nonprofit organizations --Management --Evaluation
Benchmarking (Management)
Performance standards
Organizational effectiveness --Measurement
352.357 NIV 2003
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. - Hoboken, N.J. ; [Great Britain] : Wiley, c2003. - xiv, 305 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0471423289
Total quality management in government
Administrative agencies --Management--Evaluation
Nonprofit organizations --Management --Evaluation
Benchmarking (Management)
Performance standards
Organizational effectiveness --Measurement
352.357 NIV 2003
