Benchmarking customer service / Glen Peters

By: Peters, GlenMaterial type: TextTextPublication details: London : Pitman Publishing, 1994Description: viii, 217 p. : ill. ; 24 cmISBN: 0273610694Subject(s): Arjunan Subramaniam | Consumer satisfaction | Benchmarking (Management)DDC classification: 658.812
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Item type Current library Call number Status Date due Barcode
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.812 PET 1994 (Browse shelf (Opens below)) Available 17786
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.812 PET 1994 (Browse shelf (Opens below)) Checked out 13/05/2024 103215

Includes index

Bibliography : p. 211-212

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