Benchmarking customer service / (Record no. 35971)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00664nam a2200241Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IAB |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220909101204.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220119s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0273610694 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | IAB |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.812 PET 1994 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Peters, Glen. |
| 245 10 - TITLE STATEMENT | |
| Title | Benchmarking customer service / |
| Statement of responsibility, etc. | Glen Peters |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Pitman Publishing, |
| Date of publication, distribution, etc. | 1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 217 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliography : p. 211-212 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Arjunan Subramaniam |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Benchmarking (Management). |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BUKU |
| Source of classification or shelving scheme | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Total Checkouts | Date due | Date last checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Pusat Sumber Pendidikan IABCGH | Pusat Sumber Pendidikan IABCGH | 19/01/2022 | 138.25 | 658.812 PET 1994 | 17786 | 19/01/2022 | 19/01/2022 | BUKU | |||||||
| Pusat Sumber Pendidikan IABCGH | Pusat Sumber Pendidikan IABCGH | 19/01/2022 | 117.00 | 658.812 PET 1994 | 103215 | 01/04/2024 | 19/01/2022 | BUKU | 1 | 13/05/2024 | 01/04/2024 |
