Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy.

By: Gannon-Leary, Pat [author.]Contributor(s): McCarthy, Michael D [author.]Material type: TextTextSeries: Chandos information professional seriesPublication details: Oxford, UK : Chandos Pub., 2010Description: xix, 242 p. : ill. ; 24 cmISBN: 9781843345701Subject(s): Public services (Libraries) | Libraries -- Customer services | Library employees -- In-service trainingDDC classification: 025.5 GAN 2010
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BUKU BUKU Pusat Sumber Pendidikan IABI
025.5 GAN 2010 (Browse shelf (Opens below)) Available 0000010509
BUKU BUKU Pusat Sumber Pendidikan IABI
025.5 GAN 2010 (Browse shelf (Opens below)) Available 0000010510
BUKU BUKU Pusat Sumber Pendidikan IABI
025.5 GAN 2010 (Browse shelf (Opens below)) Available 0000010511
BUKU BUKU Pusat Sumber Pendidikan IABI
025.5 GAN 2010 (Browse shelf (Opens below)) Available 0000010512
BUKU BUKU Pusat Sumber Pendidikan IABI
025.5 GAN 2010 (Browse shelf (Opens below)) Available 0000010513

Includes bibliographical references and index.

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