A joint publication with the National Staff Development Council (NSDC).

Includes bibliographical references and index.

1. The coach leader mindset: the cognitive shift : The cognitive shift ; Lessons from neuroscience ; The essential mindset ; Making a difference -- 2. Intention: being purposeful : Having, doing, being ; Life purpose ; The pyramid of intention ; Intention ; Strategies for gaining clarity of intention and getting results ; Attention ; Action ; Angela's pyramid of intention -- 3. Leader as coach: the results coaching navigation system : Standards and expectations for the leader as coach ; Reflection ; Results coaching navigation system ; Violet zone, violate coaching code of ethics ; Red zone, be directive and/or give advice ; Reflection ; Yellow zone, offer options and/or teach ; Reflection ; Blue-Green zone, coaching zone ; Reflection -- 4. Language: the essential connector : Levels of language ; Speaking the truth ; Reflection ; Making and keeping promises ; Reflection ; Request versus requirement ; Reflection -- 5. Powerful communication skills: the new essentials : Skill 1: committed listening ; Unproductive patterns of listening ; Barriers to committed listening ; Reflection ; Skill 2: paraphrasing ; Three messages of paraphrasing ; Moving from I to you ; Principles of paraphrasing ; Three types of paraphrases ; Reflection: practice paraphrasing ; Skill 3: presuming positive intent and powerful questions ; Presuming positive intent supports ; Asking powerful questions ; Skill 4: Reflective feedback ; A critical attribute of reflective questions ; Reflective feedback ; Reflection -- 6. The leader's GPS: guided pathways for success : Conversation tool 1: solution-focused conversation -- Conversation tool 2: goal-focused conversation ; Conversation tool 3: planning-focused conversation ; Conversation tool 4: reflection-focused conversation -- 7. RESULTS coaching plan for action: essential for unleashing promise and possibility : RESULTS coaching model ; Step 1: resolve to change results ; Step 2: establish goal clarity ; Step 3: seek integrity ; Step 4: unveil multiple pathways ; Step 5: leverage options ; Step 6: take action ; Step 7: seize success ; When a leader gets stuck -- Resources : A. RESULTS coaching GPS visual ; B. RESULTS coaching model visual ; C. Assessments ; D. ICF code of ethics ; E. ICF professional coaching core competencies ; F. Coaching school results: evaluation and testimonials ; G. Reflective feedback, skill essays, and coaching scripts.