Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler.

By: Bernoff, JoshContributor(s): Schadler, TedMaterial type: TextTextPublication details: Boston, MA: Harvard Business School Publishing, 2010Edition: 4th edDescription: 252 ms., 24 cmISBN: 9781422155639Subject(s): Business enterprises -- -- Technological innovations | Customer services -- -- Technological innovations | Online social networks -- -- Economic aspects | Technological innovations -- -- Management
Contents:
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered
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Item type Current library Call number Status Date due Barcode
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.4038 BER 2010 (Browse shelf (Opens below)) Available 204206
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.4038 BER 2010 (Browse shelf (Opens below)) Available 204207
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.4038 BER 2010 (Browse shelf (Opens below)) Available 209546
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.4038 BER 2010 (Browse shelf (Opens below)) Available 209547
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.4038 BER 2010 (Browse shelf (Opens below)) Available 209545
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.4038 BER 2010 (Browse shelf (Opens below)) Available 209544

Includes bibliographical references and indexes

Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered

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