Empowered : unleash your employees, energize your customers, transform your business / Josh Bernoff, Ted Schadler.

By: Bernoff, JoshContributor(s): Schadler, TedMaterial type: TextTextPublication details: Boston, MA: Harvard Business School Publishing, 2010Edition: 4th edDescription: 252 ms., 24 cmISBN: 9781422155639Subject(s): Business enterprises -- -- Technological innovations | Customer services -- -- Technological innovations | Online social networks -- -- Economic aspects | Technological innovations -- -- Management
Contents:
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the HERO compact -- Is your company ready for HEROes? -- Leading and managing HEROes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered
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