Originally published: Harper & Row, 1988.

Hello-I'm Sonya Hamlin -- Chapter 1: Enter Technology, Exit Talking: -- What's new in communicating? -- What you need to know first -- What's new in the twenty-first century -- Even hello has changed -- Biggest issue -- Where do people skills now fit -- What we need to know now -- How communicating has changed -- Communication revolutions -- How it used to be -- New techniques of telling -- Television -- How television has changed us -- What television news has taught us -- In defense of television -- Computers and the Internet -- Major effects on communicating -- Wrap-up: how communicating has changed -- Implications for business communication -- What else can affect your audience -- Chapter 2: Generation Gaps And Diversity In Today's Workplace: -- How are boomer's, gen Xe's and gen Yers different? -- Issues -- Differences in family and life experiences -- Different views of the establishment -- Cultural icons tell it -- Basic differences in priorities and attitude -- Careers and work -- Generations at work (chart) -- Generational differences in getting information -- Perception of time -- Thoughts about information technologies -- What all this means to you -- Our multicultural workforce and communicating now -- Mixed-population phenomenon -- Becoming Americanized -- What immigrants bring: issues and obstacles -- Handling all this at work -- Transcending language barriers -- Chapter 3: How To Get Anyone To Listen To Anything: -- Getting attention is hard -- Me-first factor -- What makes people listen -- What's in it for me? -- How to find anyone else's self-interest -- Knowing your audience at work -- Who's telling? -- What appeals to listeners and why -- What doesn't appeal and why -- How do audiences decide about you? -- How do you tell it -- Techniques of telling -- Make it visual -- How making ideas visual works -- Verbal and nonverbal communication -- How they work: what they do -- Words vs body language -- Choosing your words -- How people feel about learning -- Handling resistance and fear of learning -- Summing up --

Overview: Our super-speed, electronically driven workplace has begun eroding our ability to talk and, what's more, to listen. Yet we must all keep presenting ourselves and our ideas verbally, in person, to make that final sale or get ahead. That means you need new verbal and visual approaches to everything from giving a presentation, handling a client, making an impact at a meeting, or just selling yourself. Sonya Hamlin is one of the country's leading communication experts. She tackles the new issues in the workplace, rewriting her previous best-selling How to Talk So People Listen to provide a host of new techniques for getting what you want at work today. She covers all your workplace communication needs to discover and return to every time you have to present yourself or your ideas. This book is written for everyone, from the entry-level employee to the executive. Hamlin delivers groundbreaking insights and solutions to some of today's major communication issues at work: negotiating the generation gaps, integrating a multicultural workforce, organizing your message and making it visual, and understanding what motivates today's audiences. She provides unique, innovative tools in an informal, practical style. This is an invaluable resource for achieving one's goals through skillful, compelling communication techniques.