Keeping the edge : giving customers the service they demand / Dick Schaaf ; foreword by Karl Albrecht.
Material type:
TextPublication details: England : Penguin Books, 1995Description: x, 358p. ; 24 cmISBN: 0525937994Subject(s): Customer services | Customer service -- United StatesDDC classification: 658.8
| Item type | Current library | Call number | Status | Date due | Barcode |
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Pusat Sumber Pendidikan IABCGH | 658.812 SCH 1995 (Browse shelf (Opens below)) | Available | 123268 | |
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BUKU
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Pusat Sumber Pendidikan IABCGH | 658.812 SCH 1995 (Browse shelf (Opens below)) | Available | 19462 |
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| 658.812 PET 1994 Benchmarking customer service / | 658.812 SCH 1995 Creating customers for life / | 658.812 SCH 1995 Keeping the edge : giving customers the service they demand / | 658.812 SCH 1995 Keeping the edge : giving customers the service they demand / | 658.812 THO 1996 Prospecting : the key to sales success / | 658.812 THO 1996 Prospecting : the key to sales success / | 658.812 WEL 1995 Kaizen strategies for customer care : how to create a powerful customer-care program-and make it work / |
Includes index
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