Keeping the edge : giving customers the service they demand / Dick Schaaf ; foreword by Karl Albrecht.

By: Schaaf, DickContributor(s): Albrecht, KarlMaterial type: TextTextPublication details: England : Penguin Books, 1995Description: x, 358p. ; 24 cmISBN: 0525937994Subject(s): Customer services | Customer service -- United StatesDDC classification: 658.8
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Item type Current library Call number Status Date due Barcode
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.812 SCH 1995 (Browse shelf (Opens below)) Available 123268
BUKU BUKU Pusat Sumber Pendidikan IABCGH
658.812 SCH 1995 (Browse shelf (Opens below)) Available 19462

Includes index

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