All you need to know about communication basics -- The number-one communication skill: nonverbal communication -- Handling routine conflict, difficult people, and awkward situations -- Building strong, rewarding relationships -- Dealing with differences in communication -- Speaking to groups.

Includes bibliographical references (page 293) and index.

People skills -- also known as interpersonal skills -- are key to succeeding in work and in life. Many people struggle with these specific skills, particularly in an increasingly digital world. Idiot's Guides: People Skills offers expert advice on the foundations of effective communication, tips on understanding and maximizing nonverbal communication, ways to handle conflict and difficult conversations, pointers on being more influential and persuasive, and a primer for public speaking to small or large groups.