The exchange strategy for managing conflict in health care : how to defuse emotions and create solutions when the stakes are high / Steven P. Dinkin, Barbara Filner, Lisa Maxwell.

By: Dinkin, Steven [author.]Contributor(s): Filner, Barbara [author.] | Maxwell, Lisa, M.A [author.]Material type: TextTextPublication details: New York: McGraw Hill, 2013Description: xvi, 185 pages ; 23 cmISBN: 9780071801966Subject(s): Health facilities -- Personnel management | Conflict managementDDC classification: 362.10684 DIN 2013
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