Includes bibliographical references and indexes.

Preface -- Acknowledgments / John G. Oetzel and Stella Ting-Toomey -- Definitions and approaches to conflict and communication / Linda L. Putnam -- Quantitative methods for conflict communication research / Edward L. Fink and Deborah A. Cai, with Qi Wang -- Qualitative research on communication and conflict / Min Jiang and Patrice M. Buzzanell -- Interpersonal conflict -- Introduction to interpersonal conflict / Stella Ting-Toomey and John G. Oetzel -- Emotion and communication in conflict interaction / Laura K. Guerrero -- Social cognition and conflict / Michael E. Roloff and Courtney N. Wright -- Conflict in dating and marital relationships / John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart -- Intimate partner violence / Brian H. Spitzberg -- Family conflict communication / Ascan Koerner -- It happens in real life : the complexities of conflict and mental health within families / Keri Bolton Oetzel -- Managing conflict in a competent manner : a mindful look at events that matter / Daniel J. Canary, Sandra G. Lakey, and Alan L. Sillars -- Organizational conflict -- Introduction to organizational conflict / John G. Oetzel and Stella Ting-Toomey -- Negotiation / Brosh M. Teucher, Jeanne M. Brett, and Brian C. Gunia -- Perspectives on workgroup conflict and communication / Johny T. Garner and Marshall Scott Poole -- Conflict motivations and tactics of targets, bystanders, and bullies : -- A thrice-told tale of workplace bullying / Pamela Lutgen-Sandvik and Courtney Vail Fletcher -- Work-life conflict / Erika L. Kirby, Stacey M. B. Wieland, and M. Chad McBride -- Building constructive conflict communities through conflict resolution education / Tricia S. Jones -- Conflict management in health care settings / Jessica Katz Jameson and Kelly Fudge Albada -- Systems within systems : law, management, and participation-based conflict management systems within organizations / Kirstie McAllum and Mary Simpson -- Community -- Introduction to community conflict / John G. Oetzel and Stella Ting-Toomey -- Community conflict, ethics, and civic engagement / George Cheney, Gary Beck, and Rebecca J. Cline -- Environmental conflict communication / Tarla Rai Peterson and Andrea Marie Feldpausch-Parker -- Trust in community?academic research partnerships : increasing the consciousness of conflict and trust development / Julie E. Lucero and Nina B. Wallerstein -- Religion and conflict : an emerging field of inquiry / Stephen M. Croucher -- Moral conflict and transcendent communication / Stephen W. Littlejohn and Kristen L. Cole -- Communities, conflict, and the design of dialogic conversations / J. Kevin Barge and Dorothy C. Andreas -- Intercultural/international conflict -- Introduction to intercultural/international conflict / Stella Ting-Toomey and John G. Oetzel -- The identity factor in intercultural conflict / Young Yun Kim -- Interracial and interethnic conflict and communication in the united states / Mark P. Orbe, Melodi A. Everett, Angela L. Putman -- Intercultural and intergroup conflict resolution : nonviolence and middle way approaches / Tenzin Dorjee -- Conflict in the global workplace / Cynthia Stohl, Robert M. McCann, and Hassan Abu Bakar -- Building cultures of peace : the role of intergroup dialogue / Benjamin J. Broome -- Culture-based situational conflict model : an update and expansion / Stella Ting-Toomey and John G. Oetzel -- Transforming intercultural conflict through the context of relationship / Beth Fisher-Yoshida -- Conclusion -- Conflict communication in contexts : organizing themes and future directions / John J. Oetzel, Stella Ting-Toomey, and Willow J. Anderson -- About the editors -- About the contributors.