Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.

By: Patterson, Kerry, 1946- [author.]Contributor(s): Grenny, Joseph [author.] | Maxfield, David [author.] | McMillan, Ron [author.] | Switzler, Al [author.]Material type: TextTextPublication details: New York : McGraw Hill, 2013Description: xix, 275 pages : illustrations ; 23 cmISBN: 9780071829311Subject(s): Interpersonal confrontation | Interpersonal communication | Interpersonal relations | Communication in management | Communication in organizationsDDC classification: 302 PAT 2013
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