Includes bibliographical references and index

Machine generated contents note: Foreword Preface Acknowledgements About the Author Introduction Why What How Use Chapter 1. A Call to Arms #fail Harnessing Magic Performance Bottom Line Section 1. Status Quo Chapter 2. Our World Change Change in Companies Bottom Line Chapter 3. Our Industry Inadequate Event-ful Cobbler's Children Wrong Focus Disengaging Insufficient Practice Antisocial Unresourced Rigid Mismeasured Mythed Foundations Barriers No Credibility Bottom Line Section 2. "To Hand" Chapter 4. Our Brains Our Brains in Action Our Brains on Learning Bottom Line Chapter 5. Our Organizations Empowerment Communication Culture Bottom Line Chapter 6. Our Technology Formal Performance Support Social Mobile Infrastructure Bottom Line Section 3. Aligning Chapter 7. A Framework for Moving Forward Bottom Line Chapter 8. What Does This Look Like? Stakeholder Perspectives Case Studies Assess Yourself Bottom Line Chapter 9. Re-Think Performance as Strategy Doing Less Learning as Culture Organization Supporting Work Bottom Line Leader Reflections Allison Rossett Marc Rosenberg Section 4. Path Forward Chapter 10. Re-Do Performance Consulting Development Facilitation Prioritization Measured Tech Pragmatics Bottom Line Chapter 11. Moving Forward Parallel Paths The Money Story The Long Game Conclusion References Appendix A: The LPI Capability Map Appendix B: The Towards Maturity Model Appendix C: ASTD Competency Model