Includes bibliographical references (pages 559-610) and index.

Preface -- The field of organizational behavior -- 1introduction to organizational behavior -- Understanding and managing individual behavior -- Individual differences and work behavior -- Perceptions, attributions, and emotions -- Motivation -- Job design, work, and motivation -- Evaluation, feedback, and rewards -- Managing misbehavior -- Managing individual stress -- Group behavior and interpersonal influence -- Groups and teams -- Managing conflict and negotiations -- Power, politics, and empowerment -- Organizational processes -- Communication -- Decision making -- Leadership -- Organizational design, change, and innovation -- Organizational structure and design -- Managing organizational change and innovation -- Appendix a: quantitative and qualitative research techniques for studying organizational behavior and management practice -- Glossary -- Endnotes -- Indexes.