Satisfying internal customers first! : (Record no. 36380)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00730nam a2200241Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IAB |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230620095113.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220119s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 074941653X |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | IAB |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.812 CHA 1995 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chang, Richard Y. |
| 245 00 - TITLE STATEMENT | |
| Title | Satisfying internal customers first! : |
| Remainder of title | a practical guide to improving internal and external customer satisfaction / |
| Statement of responsibility, etc. | Richard Y Chang, P Keith Kelly |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Kogan Page, |
| Date of publication, distribution, etc. | 1995. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 104 p. : |
| Other physical details | ill.; |
| Dimensions | 25 cm. |
| 490 10 - SERIES STATEMENT | |
| Series statement | Quality improvement series |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kelly, P. Keith |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BUKU |
| Source of classification or shelving scheme | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Pusat Sumber Pendidikan IABCGH | Pusat Sumber Pendidikan IABCGH | 19/01/2022 | 40.91 | 658.812 CHA 1995 | 19056 | 19/01/2022 | 19/01/2022 | BUKU | ||||
| Pusat Sumber Pendidikan IABCGH | Pusat Sumber Pendidikan IABCGH | 19/01/2022 | 40.91 | 658.812 CHA 1995 | 102337 | 19/01/2022 | 19/01/2022 | BUKU | ||||
| Pusat Sumber Pendidikan IABCGH | Pusat Sumber Pendidikan IABCGH | 19/01/2022 | 658.812 CHA 1995 | 18330 | 19/01/2022 | 19/01/2022 | BUKU | |||||
| Pusat Sumber Pendidikan IABCGH | Pusat Sumber Pendidikan IABCGH | 21/01/2022 | 38.86 | 658.812 CHA 1995 | 105833 | 21/01/2022 | 21/01/2022 | BUKU | ||||
| Pusat Sumber Pendidikan IABCGH | Pusat Sumber Pendidikan IABCGH | 21/01/2022 | 38.86 | 658.812 CHA 1995 | 115023 | 21/01/2022 | 21/01/2022 | BUKU |
