000			00906nam a22002537a 4500
003			IAB
005			20230623165415.0
008			230623b ||||| |||| 00| 0 eng d
020			_a0471423289
040			_cIAB
082			_a352.357 NIV 2003
100			_aNiven, Paul R, _eauthor.
245			_aBalanced scorecard step-by-step for government and nonprofit agencies / _cPaul R. Niven.
260			_aHoboken, N.J. ; _a[Great Britain] : _bWiley, _cc2003.
300			_axiv, 305 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
650			_aTotal quality management in government
650			_aAdministrative agencies _xManagement _xEvaluation
650			_aNonprofit organizations _xManagement _xEvaluation
650			_aBenchmarking (Management)
650			_aPerformance standards
650			_aOrganizational effectiveness _xMeasurement
942			_2ddc _cBOOK
999			_c85061 _d85061