000 00292nam a2200109Ia 4500
008 220203s9999||||xx |||||||||||||| ||und||
040 _cIAB
100 _aHarris, Elaine K.
245 0 _aCustomer Service: A Practical Approach, 4Th. Ed.
260 _bPEARSON PRENTICE HALL
_c2006
942 _cBOOK
999 _c80900
_d80900