000			00388nam a2200145Ia 4500
008			220121s9999||||xx |||||||||||||| ||und||
020			_a9780070435049
040			_cIAB
082			_a658.812 SHE 2001 C.2
100			_aSheth,Jagdish N.
245		0	_aCustomer Relationship Management : Emerging Concepts,
260			_bTata Mcgraw Hill _c2001
300			_a25 CM, 544 MS
942			_cBOOK
999			_c71421 _d71421