000 00350nam a2200145Ia 4500
008 220121s9999||||xx |||||||||||||| ||und||
020 _a71379541
040 _cIAB
082 _a658.812 AND 2002 C.3
100 _aAnderson, Kristin
245 0 _aCustomer Relationship Management
260 _bMcgraw Hill
_c2002
300 _a23 CM
942 _cBOOK
999 _c67591
_d67591