000			00354nam a2200133Ia 4500
008			220121s9999||||xx |||||||||||||| ||und||
020			_a1560526696
040			_cIAB
082			_aR 658.8 MOR 2003 C.1
100			_aMorgan, Rebacca L.
245		0	_aCalming Upset Customers : Staying Effective During
260			_bThomson Learning _c2003
942			_cBOOK
999			_c64360 _d64360