| 000 | 00468nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 220121s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9832473527 | ||
| 040 | _cIAB | ||
| 082 | _a648.8342 DEN 2003 C.1 KM | ||
| 100 | _aDenham,Jennifer | ||
| 245 | 0 | _aMengendali Aduan Pelanggan;Mengubah Cabaran Kepada | |
| 260 |
_bPrentice Hall,Pearson Malaysia _c2003 |
||
| 300 | _a21CM | ||
| 500 | _aRAHSIA KEJAYAAN | ||
| 504 | _aPerterjemah:Mohd Rizal Saidin | ||
| 942 | _cBOOK | ||
| 999 |
_c58661 _d58661 |
||