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| 008 | 220121s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9832473527 | ||
| 040 | _cIAB | ||
| 082 | _a648.8342 DEN 2003 C.2 | ||
| 100 | _aDenham,Jennifer | ||
| 245 | 0 | _aMengendali Aduan Pelanggan ;Mengubah Cabaran Kepada | |
| 260 |
_bPrentice Hall,Pearson Malaysia _c2003 |
||
| 300 | _a21CM | ||
| 500 | _aRAHSIA KEJAYAAN | ||
| 504 | _aPerterjemah:Mohd Rizal Saidin | ||
| 942 | _cBOOK | ||
| 999 |
_c58660 _d58660 |
||