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| 008 | 220121s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9813076607 | ||
| 040 | _cIAB | ||
| 082 | _a658.503 HAN 2000 C.2 | ||
| 100 | _aFlora Han | ||
| 245 | 0 | _aProductivity And Service Quality An Essential Reading | |
| 260 |
_bPrentice Hall _c2000 |
||
| 942 | _cBOOK | ||
| 999 |
_c57100 _d57100 |
||