000 00353nam a2200145Ia 4500
008 220121s9999||||xx |||||||||||||| ||und||
020 _a0 7494 19547
040 _cIAB
082 _a306.361 ASH 1996 C.2
100 _aAsher Mike
245 0 _aManaging Quality In The Service Sector
260 _bKogan Page
_c1996
300 _a222 P.
942 _cBOOK
999 _c56665
_d56665