000			00313nam a2200121Ia 4500
008			220121s9999||||xx |||||||||||||| ||und||
020			_a749411392
040			_cIAB
082			_a658.812 CRE 1993 C.2
245		0	_aManagement Action Guides: Creating Customer Loyalty
260			_bKogan Page _c1993
942			_cBOOK
999			_c55730 _d55730