000			00318nam a2200133Ia 4500
008			220121s9999||||xx |||||||||||||| ||und||
020			_a749422270
040			_cIAB
082			_a658.562 COO 1997 C.2
100			_aDavid
245		0	_aSarah Cook: Practical Benchmarking
260			_bKogan Page _c1997
942			_cBOOK
999			_c55712 _d55712