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| 040 | _cIAB | ||
| 082 | _a658.812 STO 2001 C.1 | ||
| 100 | _aKaj Storbacka | ||
| 245 | 0 | _aCustomer Rerlationship Management: Creating | |
| 260 |
_bMcgraw Hill _c2001 |
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| 300 | _a160.P | ||
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