000 00356nam a2200145Ia 4500
008 220121s9999||||xx |||||||||||||| ||und||
020 _a749419547
040 _cIAB
082 _a658.812 ASH 1996
100 _aAsher, Mike.
245 0 _aManaging Quality In The Service Sector.
260 _bKogan Page
_c1996
300 _a222 P. 24 CM.
942 _cBOOK
999 _c51912
_d51912