| 000 | 00370nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 220119s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a07494535X | ||
| 040 | _cIAB | ||
| 082 | _a658.812 COO 1992 | ||
| 100 | _aCook, Sarah. | ||
| 245 | 0 | _aCustomer Care : Implementing Total Quality In Today'S | |
| 260 |
_bKogan Page _c1992 |
||
| 300 | _a223 P. 23 CM. | ||
| 942 | _cBOOK | ||
| 999 |
_c48078 _d48078 |
||