| 000 | 00627nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | IAB | ||
| 005 | 20230620101308.0 | ||
| 008 | 220119s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a1563271486 | ||
| 040 | _cIAB | ||
| 082 | _a658.812 | ||
| 090 | _a658.812 ALB 1995 | ||
| 100 | 1 |
_aAlbrecht, Karl, _d1941- |
|
| 245 | 1 | 0 |
_aDelivering customer value : _bit's everyone's job / _cKarl Albrecht |
| 260 |
_aPortland, Or. : _bProductivity Press, _c1995. |
||
| 300 |
_aviii, 55 p.; _c21 cm. |
||
| 490 | _aManagement master series. | ||
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 |
_aCustomer services _xManagement |
|
| 942 |
_cBOOK _2ddc |
||
| 999 |
_c37783 _d37783 |
||