| 000 | 00391nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 220119s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a188401545X | ||
| 040 | _cIAB | ||
| 082 | _a658.812 MIL 1995 | ||
| 100 | _aMilakovich, Michael E. | ||
| 245 | 0 | _aImproving Service Quality : Achieving High Performance | |
| 260 |
_bSt. Lucie Press _c1995 |
||
| 300 | _aXX, 258 P. 23 CM. | ||
| 942 | _cBOOK | ||
| 999 |
_c36786 _d36786 |
||