000			00376nam a2200145Ia 4500
008			220119s9999||||xx |||||||||||||| ||und||
020			_a750615656
040			_cIAB
082			_a658.562 OAK 1994 C.2
100			_aOakland, John S.
245		0	_aCases In Total Quality Management.
260			_bButterworth-Heinemann _c1994
300			_aXXII, 271 P. 24 CM.
942			_cBOOK
999			_c36546 _d36546