| 000 | 00730nam a2200241Ia 4500 | ||
|---|---|---|---|
| 003 | IAB | ||
| 005 | 20230620095113.0 | ||
| 008 | 220119s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a074941653X | ||
| 040 | _cIAB | ||
| 041 | _aeng | ||
| 082 | _a658.812 | ||
| 090 | _a658.812 CHA 1995 | ||
| 100 | 1 | _aChang, Richard Y. | |
| 245 | 0 | 0 |
_aSatisfying internal customers first! : _ba practical guide to improving internal and external customer satisfaction / _cRichard Y Chang, P Keith Kelly |
| 260 |
_bKogan Page, _c1995. |
||
| 300 |
_avii, 104 p. : _bill.; _c25 cm. |
||
| 490 | 1 | 0 | _aQuality improvement series |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aConsumer satisfaction | |
| 700 | 1 | _aKelly, P. Keith | |
| 942 |
_cBOOK _2ddc |
||
| 999 |
_c36380 _d36380 |
||