000 00443nam a2200157Ia 4500
008 220119s9999||||xx |||||||||||||| ||und||
020 _a749416556
040 _cIAB
082 _a658.562 CHA 1995 C.3
100 _aChang, Richard Y.
245 0 _aImproving Through Benchmarking : A Practical Guide
260 _bKogan Page
_c1995
300 _aVIII, 106 P. : ILL. 25 CM.
500 _aKOGAN PAGE QUALITY IMPROVEMENT SERIES
942 _cBOOK
999 _c36008
_d36008