000			00664nam a2200241Ia 4500
003			IAB
005			20220909101204.0
008			220119s9999||||xx |||||||||||||| ||und||
020			_a0273610694
040			_cIAB
082			_a658.812
090			_a658.812 PET 1994
100	1		_aPeters, Glen.
245	1	0	_aBenchmarking customer service / _cGlen Peters
260			_aLondon : _bPitman Publishing, _c1994.
300			_aviii, 217 p. : _bill. ; _c24 cm.
500			_aIncludes index
504			_aBibliography : p. 211-212
650		0	_aArjunan Subramaniam
650		0	_aConsumer satisfaction
650		0	_aBenchmarking (Management).
942			_cBOOK _2ddc
999			_c35971 _d35971