| 000 | 00375nam a2200157Ia 4500 | ||
|---|---|---|---|
| 003 | IAB | ||
| 005 | 20210609105956.0 | ||
| 008 | 210305s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781285063584 | ||
| 040 | _cDLC | ||
| 082 | _a004.0688 KNA 2015 | ||
| 100 | _aKNAPP | ||
| 245 | 2 | _aA Guide Customer Serv Skills Serv Desk Prof | |
| 260 |
_bCENGAGE _c2015 |
||
| 942 |
_2ddc _cBOOK |
||
| 999 |
_c22509 _d22509 |
||