000			01834nam a2200205Ia 4500
003			IAB
005			20221117153813.0
008			210305s9999||||xx |||||||||||||| ||und||
020			_a9780071813044
040			_cDLC
100			_aTumlin, Geoffrey. _eauthor.
245		0	_aStop talking, start communicating : _bcounterintuitive secrets to success in business and in life / _cby Geoffrey Tumlin ; foreword by Martha Mendoza.
260			_bMcGraw-Hill Education, _c2012 _aNew York :
300			_a1 online resource (xii, 234 pages)
505			_a Back up to go forward : we are neglecting three essential communication habits -- Invert your expectations : expect less from technology and more from people -- Lose your friends : important relationships are being trumped by people you barely know -- Stop talking : hyper-communication is the problem, not the solution -- Don't be yourself : it's an excuse for neanderthal behavior -- Play dumb : don't pin the tail on the donkey -- Question your questions : questions make many conversations worse -- Ignore your (tell-tale) heart : it wants you to talk without a plan -- Don't solve problems : you are messing around with far too many issues already -- Blow things off : protect what matters by letting go of what doesn't -- Let difficult people win : stop trying to impose your will on tough communicators -- Respond with weakness : bring a stick to a knife fight -- Overlook people -- Change the underlying conditions, not the person -- Take things off the table : just because you can talk about something doesn't mean that you should -- Be boring : most conversations are exciting for all the wrong reasons -- Give people what they want : few things connect like a story.
650			_aSuccess in business.
650			_aCommunication.
650			_aSuccess.
942			_2ddc _cBOOK
999			_c21616 _d21616