000			02183nam a2200289Ia 4500
003			IAB
005			20221019085316.0
008			210305s9999||||xx |||||||||||||| ||und||
020			_a9780544148390
040			_cDLC
082			_a658.4053 COL 2014
100			_aColeman, Peter T., _d1959- _eauthor.
245		0	_aMaking conflict work : _bharnessing the power of disagreement / _cPeter T. Coleman and Robert Ferguson.
260			_c2014 _aBoston : _bHoughton Mifflin Harcourt,
300			_axxi, 278 pages ; _c24 cm
504			_aIncludes bibliographical references and index.
520			_a "A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change"-- |c Provided by publisher.
650			_aConflict management.
650			_aInterpersonal relations.
650			_aInterpersonal conflict.
650			_aOrganizational behavior.
650			_2bisacsh _aBUSINESS & ECONOMICS / Management.
650			_2bisacsh _aBUSINESS & ECONOMICS / Negotiating.
650			_2bisacsh _aBUSINESS & ECONOMICS / Leadership.
700			_aFerguson, Robert, _d1955-
942			_2ddc _cBOOK
999			_c21456 _d21456