000 | 00339nam a2200145Ia 4500 | ||
---|---|---|---|
003 | IAB | ||
005 | 20210413165453.0 | ||
008 | 210305s9999||||xx |||||||||||||| ||und|| | ||
020 | _a9781562862527 | ||
040 | _cDLC | ||
100 | _aMAL CONWAY | ||
245 | 0 | _aHOW TO MEASURE CUSTOMER SATISFACTION | |
260 |
_bCENGAGE _c2000 |
||
942 |
_2ddc _cBOOK |
||
999 |
_c15513 _d15513 |