000			01087nam a2200301Ia 4500
003			IAB
005			20241212135156.0
008			210305s9999||||xx |||||||||||||| ||und||
020			_a9780071829311
040			_cDLC
082			_a302 PAT 2013
100			_aPatterson, Kerry, _d1946- _eauthor.
245		0	_aCrucial accountability : _btools for resolving violated expectations, broken commitments, and bad behavior / _cKerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
260			_aNew York : _bMcGraw Hill, _c2013.
300			_axix, 275 pages : _billustrations ; _c23 cm
500			_aIncludes index.
504			_aIncludes bibliographical references
650			_aInterpersonal confrontation.
650			_aInterpersonal communication.
650			_aInterpersonal relations.
650			_aCommunication in management.
650			_aCommunication in organizations.
700			_aGrenny, Joseph. _eauthor.
700			_aMaxfield, David. _eauthor.
700			_aMcMillan, Ron. _eauthor.
700			_aSwitzler, Al. _eauthor.
942			_2ddc _cBOOK
999			_c11639 _d11639