TY  - BOOK
AU  - West, Michael
TI  - Return On Process (ROP): getting real performance results from process improvement/ 
SN  - 9781439886397
U1  - 658.463 MIC 2013 
PY  - 2013///
CY  - Boca Raton, FL
PB  - CRC Press, 
KW  - Reengineering (Management)
KW  - Performance
N1  - Includes bibliographical references and index
ER  -