West, Michael <br/><br/>
Return On Process (ROP):  getting real performance results from process improvement/  
Michael West 
 - Boca Raton, FL:  CRC Press,   2013 
 - xxxviii, 352 p. :   ill. ;   24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439886397 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management) <br/>Performance
<br/><br/><label>Dewey Class. No.: </label>658.463 MIC 2013