TY  - BOOK
AU  - Capozzi, Louis
AU  - Rucci, Susan R.,
TI  - Crisis Management in the Age of Social Media/ 
T2  - Public Relations Collection
SN  - 9781606495803
U1  - 658.4056 COP 2013 
PY  - 2013///
PY  - 2013///
CY  - New York: 
PB  - Business Expert Press, 
KW  - Crisis management
KW  - Social media
N1  - Includes bibliographical references (pages [133]-139) and index
ER  -