Capozzi, Louis

Crisis Management in the Age of Social Media/ Louis Capozzi and Susan R. Rucci - New York: Business Expert Press, 2013 ©2013 - xi, 142 pages: illustrations; 23 cm. - Public Relations Collection .

Includes bibliographical references (pages [133]-139) and index

9781606495803


Crisis management
Social media

658.4056 COP 2013