TY  - BOOK
AU  - Flagello, Jane R., 
TI  - The Change intelligence factor : : mastering the promise of extra-ordinary 
SN  - 9781939247025
U1  - 152.2 FLA 2013 
PY  - 2013///
CY  - Fairfax, VA  : 
PB  - Trainers Publishing House
KW  - Emotional intelligence
ER  -